Curriculum
Course:
Intake Onboarding
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Curriculum
Intake Onboarding
DAY 1 MORNING - Orientation, Tools, and Resources
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Client Intake Introduction to Essential Tools and Resources
7:31
Client Intake Sharepoint Walkthrough
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6:43
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Clio Grow for Client Intake: A Deeper Dive
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13:02
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Booking a Consult Master Sheet (BACMS): Overview & Familiarization
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15:35
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Dialpad For Client Intake Day to Day Use
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6:09
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Understanding the Daily Task List & Consult Tally Form
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6:07
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Reception: A Conceptual & Mechanical Overview
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12:23
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Accessing 'office@' email inbox
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1:49
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Practice: Accessing 'office@' Email Inbox
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1:49
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The PC Call Experience: Understanding Client Intake & Your Role
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15:00
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How We Talk About Pricing – Video Training
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4:14
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How We Talk About Pricing – Knowledge Check
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5 questions
LUNCH BREAK
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DAY 1 AFTERNOON - Reception and Consult Scheduling
0/20
Simulated PC Call: Short
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7.29
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Booking a Consultation Tools Video Cheatsheat
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8:02
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Simulated PC Call With Instructions
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37:00
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Quick Intake Workflow: Video Walkthrough
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10:23
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PAP Identifying Matter Type Training Video
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6:17
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Quiz: Clio Matter Type Identification
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10 questions
Conflict Check Procedures: A Complete Walkthrough
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20:04
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Quiz: Conflict Check
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Quiz
Mechanics: Scheduling a Consultation in Grow
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6:01
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Video for Scheduling Portion w/ Phrasing
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15:00
Mechanics: Taking Consult and Retainer Payments
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7:22
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Mechanics: Sending Out a Pre-Consult Form
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3:06
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Video for Sending Form w/ Transition Phrasing
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15:00
Video for Button-Up
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15:00
Learn and master Free vs. Paid Consultations
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15:00
Quiz: Free vs. Paid
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Quiz
Form Submissions
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15:00
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Special Circumstance: PC Calling on Behalf of 3rd Party
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15:33
Special Circumstance: Dual Consultations
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10:00
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Simulated Practice With Manager
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30:00
DAY 2 - MORNING
0/12
Lead Followup
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20:00
Client Intake Specialist Bonus Program
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8:39
SET EMAIL FORWARDING TO OFFICE@
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5m
Preview
Add Employee to Intake Bonus on Items For Payroll
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10m
Preview
Mechanics: Sending out Hourly and Flat Rate ARAs With Intake Form
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6:41
Send appropriate intake forms
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10:00
ARA Directives
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10:00
Ability to edit contents of ARA proficiently
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10:00
Preview
ARA Walk Throughs
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Video lesson
Case Assignment: Selecting the Legal Team
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36:14
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Mechanics: How to Open an Hourly Matter
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23:20
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Mechanics: How to Open a Flat Fee Matter
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3:16
LUNCH BREAK
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