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Internal Trouble Ticket Tracker
Date
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MM slash DD slash YYYY
Time
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Hours
:
Minutes
AM
PM
AM/PM
Caller Name
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First
Last
Caller Phone
Caller Email
Agent
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Hannah
Jon
Joe
Zuzu
Meredith
Afia
Lukas
Jillian
Katie
Elise
Neeshelle
Reason
(Required)
Billing Issue
Legal Services Issue
Intake Process Issue
Client is Fired
Other
Action Taken
(Required)
Transfered to billing
Transferred to Intake
Transfered to legal team
Message taken - delivered via email
Escalated to Department Director
Client hung up
Other See notes
Notes
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